Help
This page is here to help you join, access the units, and solve problems. If after reading this page, you still need help, please contact us.
How to Preview Premium Content
Planet Bonehead offers unlimited access to preview all premium content before you buy it. Previews include clips of each video segment, classroom lesson/activity description, and complete information on standards and assessments for all grades 3-5. Simply access the available classroom units and professional learning certifications from their respective pages.
How to Access PBh Live!
PBh Live! is a free live discussion hosted by our founder Bobby Donohue each weekday. Anyone is welcome to watch live or in the replay (you must be watching live to join in the discussion though). This series is simulcast on YouTube, LinkedIn, and Facebook, so join on your platform of choice.
How to Access Your Purchased Content
Once you purchase any PBh Units or PBh Certifications, you may access them at any time by clicking on the My PBh link in the main menu. All units that you have already purchased will be there.
You may buy more at any time, and when you do, they will appear on the My PBh page automatically.
How to Purchase Premium Content
PBh Units are all available for sale. They are one time purchases for lifetime access (no recurring charges or subscriptions required). Add the resources of your choice to your cart and checkout as usual.
Credit card: payment required immediately at checkout.
IMPORTANT: Since these are one time purchases, you will only be able to buy any particular PBh Unit once. If you visit a sales page for a product in the future, but the "Add to Cart" button is not available, it's most likely because you already own that product. Check the My PBh page to see if it's available and waiting for you.
How to Log Into PlanetBonehead.com
You need to log into this website to access your membership account and all content.
Then, on the Log in page, enter your username and password, then click the “Log In” button below the form.
Once logged in, you will be able to access all premium content.
How to Log In If You Forgot Your Username or Password
If you can’t remember your username or password, click the “Lost password” link below the log in form.
You will be asked to enter your username or email address. When you do, you will receive an email with a link to log into the website and reset your password.
How to Request a Refund
I work really hard to make sure every PBh Unit and Certification meets your needs and exceeds your expectations.
I also understand that buying a digital product can feel like a leap of faith, so I offer a 30-day money-back guarantee to ensure you're completely satisfied with your purchase. If you're not happy, simply request a refund.
From your account dashboard, click on “My Orders” from the left side menu.
On the Orders panel, you’ll see a list of all your purchases, each with a “Request Refund” button next to it. If you don’t see this button next to a particular order, it means the 30-day refund window has passed.
To request a refund, simply click the “Request Refund” button and fill out the short form. You can choose to receive a refund or a coupon toward a different purchase.
If your order included multiple units or certifications, please enter a refund amount only for the ones you wish to return. Be sure to specify which items you’re canceling in the comments section.
I understand that sometimes a return is necessary—your feedback helps us improve our units and courses, so please share any thoughts you have!
For Schools & Districts
How to Purchase Premium Content
PBh Units are available to schools and districts as individual courses or through an all-access membership plan. Administrators can purchase lifetime access to specific units for multiple teachers, or an annual all-access pass to all premium content for a set number of teachers.
Multi-seat licenses and all-access plans cannot be purchased directly due to customization needs. To tailor your content access to fit your needs and budget, schedule a walkthrough with Bobby.
Schools and districts also have further payment options upon request:
Credit card: payment required immediately at checkout.
Bank transfer: payment must be completed within 10 days of placing your order.
Purchase order: a valid P.O. must be submitted within 10 days to support@planetbonehead.com, with payment completed according to the terms outlined in the P.O., typically within 30 days.
If you’d like to discuss your options, schedule a free Zoom call with Bobby. Together, we can explore how PBh can meet your needs and create a membership plan tailored to your goals and budget.
How Teams and Seats Work (School/District Only)
Each Planet Bonehead membership tier establishes the purchaser as the team owner and primary manager of a team. A team includes a set number of available seats for team members, depending on the tier you choose. For example:
• One school might need seats for up to 30 team members
• A full school district might need seats for unlimited team members in included schools
As the team owner, you’ll manage your team’s membership, including assigning and removing seats, to ensure the right individuals have access to PBh resources.
A “seat” allows an individual to access PBh resources under your membership. When purchasing any team membership, you will have the option to take up a seat for yourself, or save them all for your teachers. So, if you’re an administrator managing the account and don’t need personal access to the teaching resources, you can opt to save seats for others on your team.
If you choose not to take a seat, you can still manage your team as the account owner. You’ll have full control over team settings, including adding or removing members.
Team Roles and Definitions
Team: A group of people included in your PBh membership (like the teachers in your school), based on the number of seats available in your tier.
Team Owner: The person who purchases the membership and manages the team, including adding and removing members and assigning seats. The owner doesn’t automatically take up a seat but can choose to do so during setup.
Team Member: An individual assigned a seat on the team, with full access to PBh resources. Team members cannot manage the team unless promoted to a manager.
Team Manager: A team member with additional permissions, such as adding/removing members and managing seats. The team owner can assign or remove manager status at any time.
Adding Team Members and Assigning Team Managers
As the team owner, you can add team members to your Planet Bonehead account and, if needed, assign one or more members as Team Managers to help manage the team. Here’s how to do it:
Adding Team Members
- Log in to your PBh account.
- Navigate to the “Team” tab in the left sidebar.
- Click the “Add Member” sub-tab.
Choose how you’d like to add team members:
- Manually: Enter their email address to invite them directly.
- Shareable Link: Copy the unique team invite link and send it to potential members, allowing them to join on their own.
To assign a team member as a manager:
- Go to the “Members” sub-tab under the “Team” section.
- Locate the team member you want to assign as a manager.
- Click the “Set as Manager” button next to their name.
You can also remove manager status by clicking the same button, which will now say “Remove as Manager.”
As the team owner, you’ll always have access to:
- Reviewing all current and pending team members.
- Removing members to free up seats for others.
- Updating roles and permissions as needed.
How to Cancel Your Paid Membership
For schools or districts with a paid, recurring membership, you are free to cancel at any time to avoid future charges.
From your account dashboard, click on “My Subscriptions” from the left side menu.
On the Subscriptions panel, you will see a big button to “Cancel” your subscription. Click that and your subscription will be immediately cancelled. If you had been paying by credit card, then no further automatic charges will be incurred.
If you change your mind at any time, or cancel by mistake, revisit the same page and click the "Reactivate" button.
Once done, you may still access free Planet Bonehead content, and you are welcome to resume a paid membership if you would like to in the future.
For Social Impact
How to Cancel Your Social Impact Partnership
If you have a Social Impact Partner subscription, you are free to cancel at any time to avoid future charges.
From your account dashboard, click on “My Subscriptions” from the left side menu.
On the Subscriptions panel, you will see a big button to “Cancel” your subscription. Click that!
If your partnership is not paid through the web portal, you may contact us here to request a cancellation.
Please note that cancelling your Social Impact Partnership may result in digital certificates expiring, and embed codes to badges or video content no longer working once the current term of your partnership ends.
Contact Us for Further Help
If you tried everything above and can’t figure out how to solve your problem, contact us so we can help.
