Help
This page is here to help you join, access the units, and solve problems. If after reading this page, you still need help, please contact us.
How to Access Free Content
Planet Bonehead offers unlimited access to free sample content without the need to join, enter an email, or pay anything. Simply access the available classroom units, teacher learning courses, and events from their respective pages.
How to Access Premium Content
Planet Bonehead offers unlimited access to all content to our paid and free trial members. Simply access the available classroom units, teacher learning courses, and events from their respective pages.
How to Become a PBh Member
Simply go to the Pricing/Join page, follow the instruction for the membership tier of your choice. After that, you will be taken through a typical shopping cart system to join as a paying member.
There is no need to enter any payment information at this time, or commit to anything. You're merely starting a free trial. You can add a payment method later, or contact us to pay offline by check, wire, or purchase order if and when you decide to stay here on Planet Bonehead.
If none of the provided tiers feels like a good fit for your school, or if you have some questions first, then schedule a free Zoom call with me. We can chat, see if PBh is a good fit for you, and customize a membership that fits your needs and budget.
And if you would prefer to pay by check or bank transfer, then let me know that too.
How to Log Into PlanetBonehead.com
You only need to log into this website to access your membership account if you've opted for a paid membership. Otherwise, there is no need to log in to watch free sample content.
Then, on the Log in page, enter your username and password, then click the “Log In” button below the form.
Once logged in, you will be able to access all premium content.
How to Log In If You Forgot Your Username or Password
If you can’t remember your username or password, click the “Lost password” link below the log in form.
You will be asked to enter your username or email address. When you do, you will receive an email with a link to log into the website and reset your password.
How to Cancel Your Paid Membership
If you have a paid membership with a credit card, you are free to cancel at any time to avoid future charges.
From your account dashboard, click on “My Subscriptions” from the left side menu.
On the Subscriptions panel, you will see a big button to “Cancel” your subscription. Click that!
If your membership is not paid through the web portal, you may contact us here to request a cancellation.
Once done, you may still access free Planet Bonehead content, and you are welcome to resume a paid membership if you would like to in the future.
How to Cancel Your Social Impact Partnership
If you have a Social Impact Partner subscription, you are free to cancel at any time to avoid future charges.
From your account dashboard, click on “My Subscriptions” from the left side menu.
On the Subscriptions panel, you will see a big button to “Cancel” your subscription. Click that!
If your partnership is not paid through the web portal, you may contact us here to request a cancellation.
Please note that cancelling your Social Impact Partnership may result in digital certificates expiring, and embed codes to badges or video content no longer working once the current term of your partnership ends.
What About Refunds?
At Planet Bonehead, our main objective is to provide a useful environmental education resource for teachers to use in the classroom.
Your paid membership or Social Impact Partnership serves as a contribution to help us continue production and distribution to teachers who desperately need it.
In order to provide this program at such a low cost to schools, and provide no-hassle free trials, we do not have the staff or resources to process refunds. Therefore, please understand that we don't offer refunds or money-back guarantees.
However, you are free to cancel any paid membership or partnership at any time to avoid future charges.
Contact Us for Further Help
If you tried everything above and can’t figure out how to solve your problem, contact us so we can help.
